We’re probably not going to be
the first innovator or even the early
adopter. We’re going to be a fast follower. There are adopters of clearing
firm technology and integrators. I put
our firm in that adopter and integrator camp. And then there are creators.
Sounds like you guys are doing a lot
of creative building and new stuff, which means bigger
budgets and staying on the cutting edge. We’re going to
lean heavily on integrating great tools that people need and
lean on our clearing partner to bring us some of the latest
Dolber: It’s interesting, because if you look at an interview
Bezos did in 1999. Back then, there were people questioning
their model, because they had gone beyond selling books.
Bezos didn’t want to talk about the technology at all. He only
wanted to talk about one thing: the customer experience.
This is the bottom line — the service to the customer and the
Stringer: The technology drove the client experience.
Dolber: That tells me if we can hang on, maybe we don’t
have to win on technology. We have to believe that we can win
on service and customer experience, which has a lot to do with
when they pick up the phone and call you. How quickly do you
pick up the phone? Do you really know the customer? Will you
go to the ends of the [earth ] when they have a problem?
“Maybe we don’t have to
win on technology. We have
to believe that we can win
on service and customer
experience, which has a lot to
do with when they pick up the
phone and call you.”
The Investment Center
President Ralph DeVito
Years in Business 33
Producing Reps 241
Average Annual Gross
Production per Rep $206,000
2018 BD Gross
Revenue $57.5 million
Company data self-reported as of Dec. 31, 2018